Virtual strategic extension of our client's capacity
At SSC, everything we do has a clear
purpose: Longevity of client relationship. We believe in
deep and broad long term relationships with our clients
and this is reflected in the organization structure, the
delivery ethos and the induction program for all employees.
Flexibility
SSC has a collaborative approach towards structuring relationships
with our clients. Our contracts are structured in a manner
that the outsourcing initiative is well aligned to clients’
business goals. We are committed to providing maximum possible
flexibility along key offshore success parameters:
Scalability of resources:
We have ability to rapidly ramp up operations and provide
you resources with relevant skill sets.
Changes in business
process:
SSC has ability to rapidly address and accommodate process
changes resulting from changing product and business requirements.
We establish a governance model that incorporates a methodology
for change control
Commercial structure:
We exhibit openness to commercial terms that best suit
mutual long term objectives
Sustainability: Our ability to commit to long term
relationships with our customers is also based on our
financial robustness.
*FOCUSED:
Consistently excellent delivery We understand the strategic nature
of the offshoring initiative for our clients. We are focused
on providing them with risk mitigation and process excellence
in our chosen areas.
Mature Methodology We follow a structured approach to
outsourcing with a definite roadmap that helps us to assess,
commit and execute effectively. Rigorous quality control
processes ensure excellence in execution. In addition,
our deep industry knowledge helps us understand our customers'
business, their requirements and the control environments
appropriate to the standards prevalent in their industry.
Technology Capability We provide our clients with an integrated
IT and Operations value proposition that help optimize
the process and underlying technology to provide long
term value to clients. We work with our clients to understand
the impact of technology on productivity and are willing
to invest in developing tools to enhance customer value.
Motivated People Internal motivation is a common denominator-
each one of us believes we can create an outstanding institution,
which is a global leader in its areas of focus. We complement
this passion with world class training programs and a
state of the art working environment. The result is an
enthusiastic and empowered delivery team with a passion
for excellence.
*PREDICTABLE
We will never let you down. SSC believes in winning complete
client trust by providing complete visibility in all aspects
of our relationship that allows them to retain control
over their engineering process.
Openness Ethics, values, reputation are vital
to our philosophy. SSC has inculcated the strong value
system, business ethics and complete transparency on all
fronts from accounting, to people practices, to corporate
governance as a whole. We are completely transparent in
all our dealings with our clients across all aspects of
our relationship.
Accountability We take ownership of our clients'
deliverables and consider ourselves accountable not only
for the deliverables, but also the environment in which
they are executed. We are willing to share the risks,
rewards and our skin in our relationship with our clients.
This is exemplified by:
Clear bonus/penalty clauses Part remuneration linked to performance
We proactively build one fundamental expectation into
our relationship with our clients: No Surprises. Our customers
benefit from clear visibility and a well defined process
for progress monitoring & correction:
Access: Real time status of deliverables
through standard tracking tools like bug monitoring and
tracking, collaboration software and so on.
Recourse: Avenues to raise concerns through
clear escalation points, and regular updates and discussions
Resolution: Course correction through a well
structured and formal issue resolution process.
